About the Role
Join our well-established educational technology company dedicated to delivering innovative learning solutions for K-12 schools across the United States. We are looking for a Remote Term Time Customer Support Specialist to provide outstanding support during school term times, helping educators and customers achieve their goals through our platform.
This is a unique opportunity to work fully remote with flexible hours aligned to the school calendar, ideal for professionals or educators seeking meaningful, part-time work. Our culture values collaboration, flexibility, and continuous improvement within a supportive and inclusive team.
Key Responsibilities
- Respond promptly and clearly to customer inquiries using email, chat, and phone communications.
- Assist with troubleshooting and resolving common account or product issues related to our educational technology platform.
- Maintain accurate records of customer interactions and update information in CRM tools efficiently.
- Manage workload effectively to meet service level agreements during term time schedules.
- Collaborate with the support team to share insights and improve processes that enhance the customer experience.
- Provide feedback on recurring challenges and suggest improvements for system workflows.
Qualifications
- Excellent written and verbal communication skills with strong attention to detail.
- Previous customer service experience, preferably in an educational or technology setting.
- Comfortable using common CRM and communication tools in a remote work environment.
- Strong time management and problem-solving abilities to handle inquiries efficiently.
- Self-motivated with the ability to work independently and as part of a supportive team.
Benefits & Perks
- Fully remote role with the flexibility to work during school term times.
- Competitive hourly pay that rewards your commitment and skills.
- Paid comprehensive training to help you succeed in the role.
- A healthy work-life balance supported by understanding management.
- Access to a collaborative, inclusive, and encouraging team environment.
Ready to make an impact while enjoying flexible term time work from home?
Apply now, start a flexible remote role that fits your schedule and supports educational success.